Shipping & Returns
WE DELIVER WORLDWIDE!
Ship is FREE for everyone! So you can wear Alaska Basics wherever you are in the world!
ESTIMATED DELIVERY TIMES:
New Zealand
Delivery estimate: 1 - 3 working days Note: rural deliveries can take 2 - 4 working days)
Courier Service: NZ Couriers
Rest of the world
Delivery estimate : 3-10 working days* (Using NZ Post & FedEx)
Local/International: 1-3 days NZ Couriers*
*All international deliveries are handled by DHL and NZ Post. Any duties and taxes incurred on international deliveries are your responsibility.
RETURNING PURCHASES
Change of Mind Returns
At Alaska Basics we understand that shopping online can often be difficult to get the sizing and fit correct for your body shape.
We offer a 100% money back service on full priced purchases from our website. If you receive an item and you are not 100% happy with the fit, you can return it to us within 7 days for a full refund. This will be reimbursed via the same payment method as was used initially - i.e: Original gift voucher used, Visa.
No refunds on shipping costs.
How to Return Your Online Purchase
The product must be in its original condition, with all tags still in place, in its original packaging and you must have your packing / returns slip that was sent with your order. The goods are your responsibility until they reach our returns department.
On rare occasions a refund may be declined. This should only occur when the product is damaged and has not arrived in its original condition or outside of the returns time frame.
For online order returns (do not drop off), please send to Alaska Basics, 26 Vestey Drive, Mt Wellington, 1060, Auckland, New Zealand. Please package the garment securely into a courier bag, enclose your original Packing Slip/Returns Form, selecting the garment/s you are returning, and send it back to us. Your return will be processed within 7 working days.
* 100% money back service does not apply to sale items. We do not accept refunds on sale items so please choose carefully.
We would recommend using a tracked courier service. This will ensure the garment will get to us within the returns timeframe. Otherwise we will be unable to process it if this arrives late in the post.
Please note if you received the 25% off deal for purchasing 4 or more items, and you make a return, if the total items you have kept is 3 or less you will no longer receive the discount for these items.
Faulty Returns
If in the rare case you have a faulty product, please email us and we will help to rectify this.
Return Shipping
Alaska Basics is not liable for the loss of an item which is being returned, so please securely package and return a courier or tracked service
Tax & Import duties
If you are charged any custom duties or sales taxes for your order, these taxes and duties are non-refundable through Alaska Basics. We suggest you contact your local customs bureau directly to ensure how these duties or taxes may affect you. Please contact us directly for any further queries on this.
Keep in touch
For any other enquiries, please email us.